Support

GeoRadX is a medical device. It is issued only to legally registered clinics and laboratories — never to individuals or unverified facilities. When you register, our clinical team checks your facility's registration ID and certificate by hand.

This usually takes up to 3 business days. GeoRadX stays locked until it's approved, and we email you the moment it is. It is the same standard we apply to the doctors who review images for us — no exceptions.

No. GeoRadX is licensed to the device it was activated on and will not run anywhere else — a copied install simply won't activate. This protects both the engine and your clinic's data.

To use GeoRadX on another machine, download it again from this site and activate it there. Paid clinics can run multiple devices under one account; free accounts are single-device.

GeoRadX currently flags pleural effusion, consolidation, and cardiomegaly on chest X-rays. That is the whole list, and we would rather say so than imply more.

It does not detect every chest condition, it does not name a diagnosis, and it does not replace your judgment. Subtle or borderline cases still require a doctor's read — and always will. A clean GeoRadX reading is not proof that a patient is healthy.

This is the engine being careful, and it is behaving correctly. Blur, glare, or a steep angle can hide a real finding or create a false one — so rather than guess, GeoRadX refuses.

If you're photographing a film off a lightbox: fill the frame, hold the camera square and steady, and avoid reflections. Then retake. A clear image is worth the extra thirty seconds.

Everything runs on one pool of usage credit. Free clinics get 400 credits every month — about 20 readings. The same pool also powers GeoRX Lite, the AIDA copilot that translates the engine's read into plain language and lets you question a region, interrogate the engine, and explore the research. Readings and the copilot draw from the same credit — spend it however serves your patients.

Purchased and monthly credit resets at the start of each month. The one exception is credit you earn by contributing readings to AIDA: unused, it either comes off your next bill (the app's default) or expires two weeks after the month it was issued for — so awarded credit lasts up to six weeks in total.

One honest note: a reading performed with awarded credit does not earn further awarded credit back. Contributing doesn't loop into free readings forever — it helps the engine serve your clinic and your community better over time.

Yes — this case matters to us. Rural clinics that are genuinely under-resourced but carry high patient throughput can apply for a special subsidised rate. It is a mission line, not a profit line.

Because eligibility and rates are handled case by case, this doesn't go through general support. Contact our clinical team directly at clinicalteam@georadx.com with your facility details, and they'll walk you through current, up-to-date guidance.

Your patient records are encrypted with keys only your clinic holds. We cannot read them — which is exactly the point, and it is what keeps your patients' information yours.

But it has a hard consequence: if you lose your key, we cannot recover your records. Not with a password reset, not with a support ticket. They are gone. That is why GeoRadX generates a recovery key at setup and will not let you continue until you confirm you have stored it somewhere safe — printed, in a locked drawer, not on the same computer.

Please take this step seriously. It is the one thing we cannot fix for you afterwards.

Because a member of your clinic can see your clinic's patient records on its devices. An invite code alone is not enough — codes get forwarded, shared, and screenshotted.

So when someone requests to join, you're notified in the app and by email, and they stay locked out until you approve them. A human who knows the clinic decides who sees its patients. That is you.

Contributing is always your choice, and the reading is saved to your local records either way. When you do contribute, the X-ray image itself never leaves your device. The engine has already reduced it to vectors and tensors during preprocessing, and it is only those numbers — not the picture — that are sent. The X-ray cannot be reconstructed from them, and they cannot be traced back to a patient.

The one exception is a direct research partnership. Where a partner establishment has agreed to one, de-identified images may be collected — but held only briefly, until the engine extracts their vectors and tensors, after which the raw image is deleted. Those images go to a destination kept separate from ordinary AIDA submissions.

The vectors and tensors drawn from that partnership work become a seed library — the foundation the engine ships to every new location before it has accumulated data of its own, and part of the global repository of disease patterns that clinics everywhere build on.

No patient image ever reaches us. Readings happen entirely on your device — the engine needs no internet to run. When a reading is contributed, what reaches our servers is only the vectors and tensors the engine extracted during preprocessing: numbers, not pictures. The X-ray cannot be rebuilt from them, and nothing in them points back to a patient. It is our strongest PHI safeguard — even in the event of an attack, our raw store holds numbers an intruder can do nothing with.

The account model works the same way. GeoRadX does not know which clinician is using it — accounts are encrypted. It knows only which encrypted account belongs to which clinic, where that clinic is, its registration number, and whether it is government-approved. Who has access inside a clinic is the clinic's own to manage. Every clinic operates semi-independently; we provide the secure platform and the technology, and the clinic runs on it.

GeoRadX reads against a Master Grid calibrated to the population where the device sits. For that to stay correct, the device needs internet access and location permission: when it detects that you've moved to a new area, AIDA ships that location's grid to the device as an update.

If GeoRadX has been deployed somewhere that doesn't yet have enough data for its own grid, AIDA ships the nearest location's grid in the meantime — so you're never without one — until the area accumulates enough of its own readings to stand up a grid of its own.

And if a device goes offline, or is moved without connecting, GeoRadX simply keeps reading on the last grid it received. A long-enough connection, with location permission granted, is what lets it catch up and re-calibrate to where you now are.