Support

GeoRadX is a medical device. It is issued only to legally registered clinics and laboratories — never to individuals or unverified facilities. When you register, our clinical team checks your facility's registration ID and certificate by hand.

This usually takes up to 3 business days. GeoRadX stays locked until it's approved, and we email you the moment it is. It is the same standard we apply to the doctors who review images for us — no exceptions.

No. GeoRadX is licensed to the device it was activated on and will not run anywhere else — a copied install simply won't activate. This protects both the engine and your clinic's data.

To use GeoRadX on another machine, download it again from this site and activate it there. Paid clinics can run multiple devices under one account; free accounts are single-device.

GeoRadX currently flags pleural effusion, consolidation, and cardiomegaly on chest X-rays. That is the whole list, and we would rather say so than imply more.

It does not detect every chest condition, it does not name a diagnosis, and it does not replace your judgment. Subtle or borderline cases still require a doctor's read — and always will. A clean GeoRadX reading is not proof that a patient is healthy.

This is the engine being careful, and it is behaving correctly. Blur, glare, or a steep angle can hide a real finding or create a false one — so rather than guess, GeoRadX refuses.

If you're photographing a film off a lightbox: fill the frame, hold the camera square and steady, and avoid reflections. Then retake. A clear image is worth the extra thirty seconds.

You are never hard-stopped with a patient in front of you. If you reach your limit you can either pay per reading as you go, or spend credit you've earned by contributing readings to the model.

Free clinics get 20 readings a month, and earned credit stacks on top of that — so contributing genuinely extends what you can do.

Yes — this case matters to us. If your facility is genuinely under-resourced but has high patient throughput, you can petition for a subsidised rate. We review these personally.

Approved facilities buy credit at a deeply reduced rate — close to what it costs us to serve. It is a mission line, not a profit line. Email support@georadx.com with your facility details.

Your patient records are encrypted with keys only your clinic holds. We cannot read them — which is exactly the point, and it is what keeps your patients' information yours.

But it has a hard consequence: if you lose your key, we cannot recover your records. Not with a password reset, not with a support ticket. They are gone. That is why GeoRadX generates a recovery key at setup and will not let you continue until you confirm you have stored it somewhere safe — printed, in a locked drawer, not on the same computer.

Please take this step seriously. It is the one thing we cannot fix for you afterwards.

Because a member of your clinic can see your clinic's patient records on its devices. An invite code alone is not enough — codes get forwarded, shared, and screenshotted.

So when someone requests to join, you're notified in the app and by email, and they stay locked out until you approve them. A human who knows the clinic decides who sees its patients. That is you.

Sharing is always your choice — nothing is ever sent without you affirmatively choosing it, and the reading is saved to your local records either way.

If you do share, the image is de-identified on your device before it is transmitted: metadata stripped, burned-in identifiers removed. The patient's name and ID never leave your clinic. Licensed doctors then review the anonymised image to teach the model, and the improvement returns to every clinic — including yours.

No patient-identifying data ever reaches us. Readings happen entirely on your device — the engine needs no internet at all. Patient names and IDs stay on the machine.

Patient care records, if you use them, sync only as encrypted blocks we cannot decrypt. And contributed images are anonymised on your device first. This is not a promise about our conduct; it is how the system is built.